Refunds & Returns Policy

Order cancellation

If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on kawaiimerch.com receives the following guarantees:

• full refund if you don’t receive your order;
• full refund if your order does not arrive within the guaranteed time
• full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

Easy Returns

Damaged product

If the product arrived damaged, You are eligible for a free return & refund. We will provide You with a return shipping label at no cost.

Incorrect Products or Wrong Size

If the product is incorrect or the wrong size, You are eligible for a free return. We will provide You with a return shipping label at no cost.

Returns When Product is No Longer Needed

If you do not need the product anymore, you may still return it within 60 days of your order. However, you will be responsible for covering the return expenses.

All our products are backed with 60-day money back guarantee. Just send us a message on Contact Us page or contact us at [email protected], return the product, and we will refund the purchase price.

We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.