|Location||*Estimated Shipping Time|
|United States||8-15 Business days – Delivered by USPS|
|Europe||10-15 Business days
FR – Laposte FR
IT – Poste IT
DE – DHL eCommerce
ES – Correos ES
BE – Bepost BE
UA – Ukrposhta UA
NL – PostNL
CZ – Postaonline CZ
SE – Postnord SE
NO – Posten NO
CH – Post CH
DK – Postnord DK
IE – Anpost IE
|United Kingdom||8-15 Business days – Delivered by Royal Mail|
|Canada||10-18 Business days – Delivered by Canada Post / NZ Post|
|Australia, New Zealand||10-15 Business days – Delivered by Aus Post|
|Central & South America||20-45 Business days|
*This doesn’t include our 3 day processing time.
*Orders placed on weekends will be processed next week on Monday
*The maximum delivery time is 35 business days. Usually, our delivery partners will ship the products as expected.
*Mascot costume orders require 14 business days for production before shipment
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(35 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KawaiiMerch.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of KawaiiMerch.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.